A small group of experienced and passionate process improvement, design thinking, and facilitation experts got together to brainstorm on how to improve the conversations we are having (or not having) and how to move away from swirling around topics and band aiding problems. They realized that for centuries people have been trained to design buildings, technologies, gadgets, and processes, but here we are in the 21st century and we are still struggling with having effective, efficient, and productive conversations.
Flooded with requests for facilitated design sessions, the founding members focused on creating a conversational design tool that would allow teams to build common understandings, develop safe environments for sharing and collaborating, and activate collective creativity to and implementing creative solutions.
In the past 4 years, we have engaged in hundreds of designed conversations on variety of topics. In these experiences, we have experimented and prototyped with different structures, tools, and methods, and have identified some critical elements that have allowed us to design effective, efficient, and productive conversations. We used this knowledge and experience to developed our conversation design framework.